Shipping & Returns
Shipping Policy
Processing time: 2-3 working days
Shipping time: 8-15 working days.
During high season and sales, delivery might take a little longer.
Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred.
As we ship via DHL, UPS, FEDEX & USPS, the product gets handed to your local post office on arrival in your country and as such, delivery times will vary by country depending on the efficiency and expediency of your postal service. Please don’t refuse the package because of the customs or taxes charges when the item is delivered. The carrier won’t be able to return the items to us unless these fees are paid. Our only option is to abandon the package in customs; if this happens, we won’t be able to offer a refund.
For orders that are returned due to incorrect or missing address information, shipping fees are non-refundable.
We are happy to re-ship the order to you; however, additional shipping charges will apply to re-ship the items to the correct address.
Return & Exchange Policy
All returns require a Return Authorization number to be issued before being returned.
Returned products must be in new condition, include original outer packaging, all disks, registration cards, inner packing materials, and other accessories, and be received within 30 days of the date shipped. We reserve the right to refuse to return or charge a restocking fee for damaged, incomplete, or otherwise non-conforming returns.
Returns will not be accepted without a Return Authorization number issued by Avec Moi Closet or when the product manufacturers' or distributors' return policies supersede ours.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@avecmoicloset.com. Please note that returns will need to be sent to the following address: [4310 E 4th Ave. Anchorage, AK 99508-2213]
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@avecmoicloset.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so e can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@avecmoicloset.com.